Easily Impressed?

This morning I had to call Urban Outfitters in the US to sort out complications with an online order. Despite having to pay an arm and a leg to call internationally, I'm always quite excited to phone international customer service people because I imagine that they'd be equally surprised and happy to hear a foreign accent as I am to hear their strong American voices on the other line. I'm usually quivering with anticipation as I wait to be served after the typical pre-recorded welcome messages.

Sure, I've only called overseas customer service hotlines a few times but every time I am disappointed. I'm not disappointed in  the service or anything; I'm just sad that they're not excited to hear from me. I'M CALLING FROM AUSTRALIA. 

This is how I expect the conversation to go: 

Them (in a flat voice): Welcome to (insert company name). How can I help you?

Me : Hi! My name's Emily and I'm calling from Australia!

Them (in over-the-top excitement): Wow! From Australia! I can't believe you're calling from Australia! That's so cool. You've totally made my day! Free shipping for you because you called all the way from Australia!

Me: Cool thanks! This is so awesome. Your accent is so cool. 

Them: Thanks, so is yours. You sound awesome!

This is how the conversation actually goes:

Them (in a flat voice): Welcome to (insert company name). How can I help you?

Me (in over-the-top excitement): Hi! My name's Emily and I'm calling from Australia!

Them (still in flat voice): Hi Emily, how can I help you?

Me: Well I've just made an online order but there are some complications. It might be because I'm FROM AUSTRALIA. 

Them (thoughts of 'fml' reflected in their voice): What's your order number please? 

I feel so deflated after these calls. 

I've travelled around a fair bit and have met a lot of unique people with interesting accents but I'm still fascinated by the idea of international calls. I think it's amazing, actually. We're in different time zones and different hemispheres, and yet we're able to overcome these differences just by a phone call. 

Am I just lame for being easily impressed or are the customer service people specifically told to not show any emotions while working? I'm hoping that it's the latter - that they're also super surprised to hear my Australian accent and are trying their hardest to contain their excitement.